Flash information

Passenger information

Dear Customers,

As of Friday, October 4th, 2019, following a decision from the French Court in Bobigny, France, XL AIRWAYS is declared liquidated. As a consequence, all flights now stand cancelled.

If your ticket is part of package, you should contact your travel agency and/or your tour-operator to seek out for alternative travel arrangements.

You may also contact your travel insurer if your travel is covered by an insurance.

You may also contact your credit card issuer to check if insurance coverage and/or if some refund possibilities are available.

If these solutions are not available to you, you should purchase a new ticket from another airline. Usually, in similar circumstances, preferential rates from other airlines may be available. Once you have purchased a new ticket, you must file your claim to the receiver (SELARL BALLY MJ) using the link below within 2 months as from the issuance of the French court decision.

Claim declaration form:

We apologies for the inconvenience this situation may have caused our valuable customers. Our teams are fully committed on working fully towards delivering our customers with our service.

Some airlines may decide to create « Rescue fares » for XL Airways passengers. Please note that each airline will decide on the eligibility rules so we ask that you refer to each airline’s dedicated link below :

French Bee:

Air France:

Air Austral: please call 0825 013 012


Air Caraïbes (Punta Cana):

United (New York, Cancun, Punta Cana, Cuba): please call 1-800-864-8331

LEVEL: please call 1-646-585-9797

Please note that, as a general rule, those fares are only available for XL Airways passenger who are holding a valid ticket and whose flight has been cancelled.