If your hold baggage is not delivered in your destination airport, please note that a complaint must be made at airport first.
From 0 to 5 days after your arrival, you must contact Alyzia, the airport tracking service (contact passed on during your declaration).
From the 6th day, if your luggage has not been delivered, we invite you to contact our secondary research service:
XL AIRWAYS – SBA
2 RUE DU PLAT D’ETAIN
Phone: +33 (0) 1 84 03 03 13
Opening hours: Monday to Friday from 1PM to 5PM (local time in France)
Your request must be made within 21 days of the arrival of your flight.
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