I want a refund

If your ticket is eligible for a refund you can obtain a refund by filling out the online form. A service charge may be applied, please see the General Conditions of Sale.

If you do not use your ticket, even for tickets that are not eligible for a refund, you can ask for a refund of the taxes or individual fees. Please send the request by using the online form .

If your flight is delayed by more than five hours and you have organised a flight with another airline yourself, you can obtain a partial refund from XL Airways for the unused part of your journey.   To obtain the refund, please make a request by filling out the contact form.

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