I am with visual or hearing impairment and I need an assistance

Our airline is happy to provide special assistance for passengers who may need a wheelchair or an escort during their journey.
You can book your assistance request while booking your ticket on www.xl.com, this service is free of charge. You may also book assistance at Manage My Booking once you've finished booking your flight.
Please contact us at latest 72 hours before your flight if you need: 
  • A wheelchair for a completely immobile passenger who requires a wheelchair to/from the aircraft and must be carried up/down the steps and to/from their cabin seat,
  • Carriage of an electric wheelchair,
  • Carriage of electrical medical equipment
  • oOther specific assistance requests, or another assistive device, please contact us at the latest 72 hours before your flight. All of these services must be requested via the online contact form.

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