Your electronic ticket is a valid invoice.
In case of a partial reimbursement of your ticket (according to the applicable fare conditions), we can also provide you with a document stating which elements have been refunded. This might be requested by your insurance company.
In any case, please contact us using the contact form (please make sure you include your booking reference).
Please note that we only issue these certificates for customers who have purchased their tickets from our website www.xl.com or from call centers in France or in the USA. If you purchased your ticket from a travel agent, please contact them directly.
Passengers who purchased their ticket through a travel agent established in Mexico, can get their invoice on the Electronic facturation service .
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