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How do I create my online account ?

You can automatically track your booking after you have purchased your ticket. Your booking file will no longer be accessible 76 hrs. after the last flight in your itinerary.

How can I log in to my customer account ?

To log in to your account, click on the "My booking" button at the top right of the page : www.xl.com/en/index.cfm . Enter your booking number and your email address. Your booking file will no longer be accessible 76 hrs. after the last flight in your itinerary.

How can I change information on my ticket such as my telephone number and email address ?

To change your telephone number or your email address, log in to your account to track your booking by clicking on the "My booking" button at the top right of the page : www.xl.com/en/index.cfm . Enter your booking number and your email address. In the "Passenger information" section, click on "Change"
That takes you to the page to make your changes.

If you made a mistake during your purchase or you see an error (in your postal address, or spelling of the names of passengers): Contact us using the form on the contact page or by telephone in France on 0892 692 123 (€0.34/min) from Monday to Sunday 8am to 11pm, or dial 00 33 322 19 25 04 if calling from outside France. For US passengers please dial 877-496-9889 or send an email to
XLAirways_fr@apg-usa.us
If you bought your ticket through a travel agent, an online travel agent or a Tour Operator, you should contact them directly.

How can I change my contact details ?

You can change your telephone number or email address. Log in to your account by clicking on the "My booking" button at the top right of the page : www.xl.com/en/index.cfm . Enter your booking number and your email address. In the "Passenger information" section click on "Change". This will take you to the page where you can make changes. If you made a mistake during your purchase or you see an error (in your postal address, the spelling of the names of passengers, or email address)
Contact us using the form on the contact page.
Our customer service department will confirm to you by email that your request has been taken into account.
You can also contact us by telephone in France on 0892 692 123 (€0.34/min) from Monday to Sunday 8am to 11pm, or on 00 33 322 19 25 04 if calling from outside France. For US passengers please dial 877-496-9889 or send an email to
XLAirways_fr@apg-usa.us

How can I change my email address ?

To change your email address, log in to your account to track your booking by clicking on the "My booking" button at the top right : www.xl.com/en/index.cfm . Enter your booking number and your email address. In the "Passenger information" section, click on "Change"
That takes you to the page to make your changes.

How can I reset my password ?

Your log in codes are your booking number (which you will find in the confirmation email) and your last name. You cannot reset your password.

How can I change my password ?

Your log in codes are your booking number (which you will find in the confirmation email) and your last name. You cannot reset your password.

I have lost my password

Your log in codes are your booking number (which you will find in the confirmation email) and your last name.

How can I find a flight ?

To find a flight, please use the search engine on the homepage and fill in your criteria : www.xl.com/en/index.cfm .

How do I use the search engine? I am looking for...

To use the search engine, please go to the homepage and fill in the criteria for the flight you need : www.xl.com/en/index.cfm .

What are your prices ?

 Prices and availability change in real time. Our prices are subject to supply and demand. As some dates are more sought after than others, our prices vary accordingly. The prices on offer are valid as soon as you receive a booking reference from the airline and only for the duration specified when you book.

What are your prices ?

 Prices and availability change in real time. Our prices are subject to supply and demand. As some dates are more sought after than others our prices vary accordingly. The prices on offer are valid as soon as you receive a booking reference from the airline and only for the duration specified when you book.

Where can I find the prices ?

To find our prices, go to the homepage or our "Special offers" page and fill in the criteria for your flight in the search engine : www.xl.com/en/index.cfm .

How much does it cost ?

To find our prices, go to the homepage or our "Special offers" page and fill in the criteria for your flight in the search engine : www.xl.com/en/index.cfm .

Is it possible to book a flight ?

To book a flight, please use the search engine on the homepage with the criteria for the flight you need : www.xl.com/en/index.cfm .

When are the sales ?

We do not have sales, but we do have special offers on some flights under certain conditions.

Where are the special offers on flights ?

To benefit from our special offers, click on the "Special offers" tab on the menu bar at the top of the page : www.xl.com/en/index.cfm .

Do you have any special offers ?

To benefit from our special offers, click on the "Special offers" tab on the menu bar at the top of the page : www.xl.com/en/index.cfm .

What flights are available ?

The flights we offer for your search criteria are available subject to the number of seats indicated in your research.

Is there a meal included ?

 Long haul flights: A hot meal (dinner, lunch or breakfast depending on the time) is served. You are also offered free mineral water throughout the flight and tea and coffee at the end of your meal.
On our longers flights you are also offered a snack (or breakfast depending on the time of day)
Mid-haul flights: A selection of products are available on our menu. If you bought your trip from a tour operator, they will have chosen the service. Please contact them directly for any information.

Are drinks included ?

On long haul flights mineral water is available free of charge throughout the flight.
You may purchase other drinks. A large range of hot and cold drinks is available.
Mid-haul flights: You can choose from a large range of hot and cold drinks on our menu.

Do you have to pay for water ?

On long haul flights mineral water is available free of charge throughout the flight.
You may purchase other drinks. A large selection is available.
On mid-haul flights you will find 33cl bottles of still or sparkling mineral water on our menu along with a large range of other drinks.

Do you have to pay for tea or coffee ?

Long-haul flights: Tea and coffee are offered free of charge at the end of your meal and during the snack on flights of over 10 hours. During the rest of the flight you can purchase tea, coffee, cappuccinos and hot chocolate.                              
Mid-haul flights: A selection of tea, coffee, cappuccino and hot chocolate is available on our menu.

Can I buy food on-board ?

Long-haul flights: a large selection of sweet and savoury snacks, soups and salads is available.
Mid-haul flights: a large selection of sweet and savoury snacks, soups and salads is available.

Can I buy drinks on-board ?

Long-haul flights:  You can choose from a large selection of cold drinks (sodas, fruit juices, water, alcoholic drinks) and hot drinks (tea, coffee, cappuccino and hot chocolate).      
Mid-haul flights:  You can choose from a large selection of cold drinks (sodas, fruit juices, water, alcoholic drinks) and hot drinks (tea, coffee, cappuccino and hot chocolate).

Do you sell duty free products ?

Long-haul flights: A large range of products is available from our XL boutique during the flight. You can ask our flight crew at any time, even up to an hour before the flight arrives. 
Mid-haul flights: Other than on flights to Corsica and Sicily (when the flight time is too short), our XL boutique will be open to you throughout the flight. You can ask our flight crew at any time, even up to an hour before the flight arrives.

Are there films during the flight ?

Long-haul flights: There is a selection of two recent films, series, cartoons and comedy shows available on the central screens. The selection is made in order to appeal to the largest number of people. Please feel free to bring your own headphones as the sockets are standard jack plugs. If you do not have any, you can ask the crew member.                                                                        
Mid-haul flights: On flights of more than 2 hours 15 minutes actual flying time a recent film, series, cartoon or comedy show will be available on the central screens depending on the length of the flight.  The selection is made in order to appeal to the largest number of people. Please feel free to bring your own headphones as the sockets are standard jack plugs. To find more informations please visit : www.xl.com/en/article.cfm?idArticle=111 .

Is there music on board ?

Only on long-haul flights: in partnership with NRJ radio, a large selection of music is available in each seat : www.xl.com/en/article.cfm?idArticle=111 .

Can I order a vegetarian meal ?

You can order a Vegetarian meal with additional fees. Available on all our long-haul flights.
You can make your request at the time of your reservation on our website www.xl.com/en or via our call center. If your ticket has already been issued, you can add services to your reservation directly online, from the My booking page, no later than 96 hours before the scheduled departure of your flight.

Can I order a kosher meal ?

You can order a Kosher meal with additional fees. Available on long-haul flights departing from Paris CDG, New York JFK, San Francisco, Miami and Los Angeles.
You can make your request at the time of your reservation on our website www.xl.com/en or via our call center. If your ticket has already been issued, you can add services to your reservation directly online, from the My booking page, no later than 96 hours before the scheduled departure of your flight.

Can I order a MUSLIM meal ?

You can order a Muslim meal with additional fees. Available on long-haul flights departing from Paris CDG and all other French airport.
You can make your request at the time of your reservation on our website www.xl.com/en or via our call center. If your ticket has already been issued, you can add services to your reservation directly online, from the My booking page, no later than 96 hours before the scheduled departure of your flight

Can I order a gourmet meal ?

You can order a gourmet meal “collection of international cuisine”  with additional fees. Available on long-haul flights departing from Paris CDG and all other French airport.
You can make your request at the time of your reservation on our website www.xl.com/en or via our call center. If your ticket has already been issued, you can add services to your reservation directly online, from the My booking page, no later than 96 hours before the scheduled departure of your flight.

Can I recharge an electronic appliance ?

Long-haul flights only: You can recharge electronic appliances on board our Airbus 330-300 (F-HXLF) planes as well as in Galaxie class on our Airbus 330-200 planes (registration number F-GSEU). The power available is 110 Volts. Appliances that are not compatible with this characteristic must not be plugged in. If you are unsure please ask the flight crew.

How do I book my ticket ?

There are two ways to buy your ticket from our services:
Buy tickets directly on our website or over the phone.
 
If you choose to book online:
Choose the product that you want, then click on "Book".
At each stage of your booking click on the "Select" button until you are ready to confirm your purchase : www.xl.com/en/index.cfm .
If you choose to book over the phone:
Call one of our travel advisers on 0892 692 123 (€0.34/min) from Monday to Sunday 8am to 11pm. For US passengers please dial 877-496-9889 or send an email to
XLAirways_fr@apg-usa.us  
There is a service charge when you book through our travel advisers. Please see our General Conditions of Sales www.xl.com/en/article.cfm?idArticle=24 and our General Conditions of Carriage www.xl.com/en/article.cfm?idArticle=28 for further details.

You can also book through your usual travel agent.

 How can I book my ticket with a different destination for the return journey?

Example: I would like to get a flight from Paris to Saint Denis with a return flight to Marseille
In the search engine on the homepage click on the "Multi-destination" button then enter your itinerary with the dates you would like : www.xl.com/en/index.cfm .

How can I get an estimate with the best prices ?

We do not provide estimates. However, on the www.xl.com website you can check the "Special offers" section and sign-up for our newsletter to get the our best current offers directly sent to your in-box.

Prices and availability change in real time. Our prices are subject to supply and demand. As some dates are more sought after than others our prices vary accordingly.
Prices are only guaranteed when the purchase of your tickets is finalised or when you get a booking reference and only for the duration specified by the airline at the time of booking.
For further information, contact our call centre on 0892 692 123 (€0.34/min). For US passengers please dial 877-496-9889 or send an email to
XLAirways_fr@apg-usa.us

What is the latest time that I can book a flight ?

You can book up until the day of departure on the website or by phone during the opening hours of our call centre in France on 0892 692 123 (€0.34/min). For US passengers please dial 877-496-9889 or send an email to
XLAirways_fr@apg-usa.us

How can I pay for my flight ?

Only payments by credit card are accepted.
The credit cards that accepted are:
- French Carte Bleue
- Visa
- Eurocard MasterCard
We do not accept holiday vouchers.
If you would like to pay for your ticket by cash or cheque you can also make your purchase through your usual travel agent.

Can I use a card from a country which is other than France ?

We accept payments by Visa and MasterCard from every country. However, we do not accept American Express cards.

Which travel agents can I use to buy XL Airways flight tickets ?

XL Airways tickets are available from any travel agents in mainland France and in the overseas French territories, Belgium, Canada, Denmark, Dominican Republic, Germany , Italy, Luxembourg, Mexico, Norway, Spain, Sweden, Switzerland, the UK,  the USA.

How will I be informed that my order is confirmed ?

If you have chosen to purchase your tickets directly on the xl.com, you will automatically get a "Booking confirmation" email when you finish your order. You will then receive your electronic tickets as well as a receipt for the credit card payment.                                                                                                    

If you have chosen to buy your ticket through our call center, you will only receive a receipt for the credit card payment and your electronic tickets.

If your credit card payment did not go through, your booking will not be confirmed and your seats will  not booked. You will receive a refused payment message from the company "Ogone".

I did not receive my booking confirmation email. What should I do ?

If your email address is correct, you will receive your booking confirmation email within 2-3 minutes of your online payment.
If you notice a problem with the email address you entered during your order, please send us a message using the contact form on our website.
You can also contact our Call center in France on 0892 692 123 (€0.34/min) 8am to 11pm Monday to Sunday. For US passengers please dial 877-496-9889 or send an email to
XLAirways_fr@apg-usa.us

Why was my payment refused ?

We accept payments by Visa and MasterCard from every country. However, we do not accept American Express card.
Online credit card payments can be refused for several reasons:
- The validity date for your card has expired,
- All cards have a payment limit (weekly/monthly) beyond which no withdrawal or debit can be made. This can happen even if you have sufficient funds on your account.
In order to allow us to proceed with the debit from your card when you purchase your e-ticket, we advise you to check the limits on your card and the other factors mentioned above with your bank, and have them increased if necessary. If you would like to pay your tickets with two credit cards, please contact our Call center in France on 0892 692 123 (€0.34/min) 8am to 11pm Monday to Sunday. For US passengers please dial 877-496-9889 or send an email to
XLAirways_fr@apg-usa.us

How can I check my booking file online ?

If you have bought a ticket with a reference beginning with 473, you can access your booking file at any time in the "My booking" section of our website : www.xl.com/en/index.cfm . You just need to fill in the three fields:
- Last name (last name of the passenger)
- booking number (made up of six numbers and letters, for example: XOP969)
You can then check the details of your booking: your flight schedule, the departure/arrival terminal and airport...
You can also display and, if necessary, print your electronic ticket.

If you have booked a trip with a travel agent, please contact them directly.

How can I get my invoice ?

Your electronic ticket is a valid invoice.
In case of a partial reimbursement of your ticket (according to the applicable fare conditions), we can also provide you with a document stating which elements have been refunded. This might be requested by your insurance company.

In any case, you can contact us using the contact form :  www.xl.com/en/contact.cfm (please make sure you include your booking reference).
Please note that we only issue these certificates for customers who have purchased their tickets from our website xl.com or from call centers in France or in the USA. If you purchased your ticket from a travel agent, please contact them directly.

Passengers who purchased their ticket through a travel agent established in Mexico, can get their invoice by clicking here.

How can I change the dates for my booking ?

Please contact our Call center in France on 0892 692 123 (€0.34/min) 8am to 11pm Monday to Sunday. For US passengers please dial 877-496-9889 from 8am to 11pm Monday to Sunday or send an email to XLAirways_fr@apg-usa.us
Please note that according to  your fare conditions you may be asked to pay a fare difference as well as a modification fee (see general conditions of sales).

How can I cancel my booking and receive a reimbursement ?

Please contact us using the online form for the reimbursement or cancellation of any unused ticket :  www.xl.com/en/contact.cfm .
Please note that refund will be done according to your ticket fare conditions (see General Conditions of Sales).
Please note that we can only cancel tickets for customers who have purchased their tickets from our website xl.com or from our call centers in France or in the USA.
If you suscribed insurance during your purchase, please contact the insurer directly for any claim for compensation.

I made a mistake during my purchase. What should I do ?

If you made a mistake during your purchase or you see an error (spelling of the names of passengers, or email address), contact us using the contact form :  www.xl.com/en/contact.cfm .

How can I add a booking for a baby after I have purchased my ticket?

For an unborn child, or if you wish to add a baby to a booking you have already made, contact us using the form  www.xl.com/en/contact.cfm  giving the date of birth of the baby and its first and last names.
You can contact our Call center in France on 0892 692 123 (€0.34/min) 8am to 11pm Monday to Sunday. For US passengers please dial 877-496-9889 from 8am to 11pm Monday to Sunday or send an email to XLAirways_fr@apg-usa.us
Once the booking has been finalised, you will then be called for the payment of the ticket of the baby.

What does the insurance offered cover ?

Please note that the insurance policies that are suggested by our call center in France and on our website are only valid for France residents.These policies are contracted with Europ Assistance. We offer two types of policies, the cost of which varies depending on the cover offered.
Please see the "Travel Insurance" section for further information. To avoid any inconvenience during your journey, we advise you to take out an insurance policy.

How can I take out insurance ?

Please note that the insurance policies that are suggested by our call center in France and on our website are only valid for France residents.You can take out one of these insurance policies when you book directly on our website or over the phone with our call center in France.
If you buy your ticket on our website, at the bottom of your booking confirmation email you will see the insurance policy you have chosen and the contract number.
If you bought your ticket over the phone, you will receive your insurance policy directly by email within 1 or 2 days.

Can I change or cancel the travel insurance after my purchase ?

No. All the insurance policies are eligible for neither a reimbursement nor amendment after they have been purchased.
You cannot therefore ask for a reimbursement if you decide to cancel your journey.

If you cancel your journey due to a circumstance covered by your insurance policy, please contact your insurance company directly.

Can you give me written confirmation of a delay ?

To obtain written confirmation of a delay, please make a request by filling out the contact form : www.xl.com/en/contact.cfm .

Can you provide me with confirmation of a failure to board ?

To obtain written confirmation that you did not board the plane, please make a request by filling out the contact form : www.xl.com/en/contact.cfm .

Can you provide me with confirmation of boarding ?

We do not issue written confirmation of boarding: it is the responsibility of each traveler to keep his boarding pass or his luggage tag in order to prove that he has accomplished check-in formalities in a timely manner.

However, if the passenger is eligible to collect the aerial territorial continuity contribution from the French authority (LADOM), and is no longer in possession of his or her boarding pass or luggage tag, we may exceptionally send him written confirmation of boarding, provided that the ticket is eligible for LADOM contribution and that XL Airways has the adequate information regarding passenger’s boarding on his data. In that case, you will be requested to please send us the identity document copy of each traveler wishing to receive the LADOM contribution. To obtain written confirmation that you did board the plane, please make a request by filling out the contact form : www.xl.com/en/contact.cfm .

My flight was delayed

XL AIRWAYS France makes every effort to carry you to your destination at the planned time. However, the complexity of flight operations means that we cannot guarantee you exact punctuality. If you wish to register your complaint, please contact us using the online form : www.xl.com/en/contact.cfm

My flight was cancelled

 When this is necessary, the airline may be obliged to cancel certain flights. If this situation should occur, we shall implement all reasonable measures to offer you an alternative solution to transport you as quickly as possible. If you wish to register a complaint, you can contact us by filling in the online form : www.xl.com/en/contact.cfm

I missed my train due to a flight delay

Under the terms of the transport contract, XL Airways France undertakes to carry you to the airport printed on your XL Airways France ticket. Any connections with rail transport that you organise yourself are not guaranteed. In the event of a flight delay, any lost tickets shall not be reimbursed by XL Airways France. For this reason, we advise that you choose tickets that can be exchanged and/or reimbursed and allow for sufficient time for your connection.

I missed my connecting flight due to a flight delay.

Under the terms of the transport contract, XL Airways France undertakes to carry you to the airport printed on your XL Airways France ticket. Any connections with other airlines that you organise yourself are not guaranteed. In the event of a delay with an XL Airways flight, any tickets purchased with other airlines shall not be reimbursed by XL Airways France.  For this reason, we advise that you choose tickets that can be exchanged and/or reimbursed.

I did not get the seats that I ordered (comfortable seats, emergency exits, window seat).

If you did not get the seats that you booked, you can send us a request for a reimbursement using the online form : www.xl.com/en/contact.cfm . If these seats were assigned to you by your Tour Operator, please contact them directly.

I booked Galaxie seats but I travelled in economy class

If you booked tickets in Galaxie class but we ask you to travel in economy class, you can obtain a refund of part of the cost of your tickets. You can make your request using the online form : www.xl.com/en/contact.cfm

I want a refund

If your ticket is eligible for a refund you can obtain a refund by filling our the online form : www.xl.com/en/contact.cfm . A service charge may be applied, please see the General Conditions of Sales : www.xl.com/en/article.cfm?idArticle=24 .

If you do not use your ticket, even for tickets that are not eligible for a refund, you can ask for a refund of the taxes or individual fees. Please make the request using the online form : www.xl.com/en/contact.cfm .

If your flight is delayed by more than five hours and you have organised a flight with another airline yourself, you can obtain a partial refund from XL Airways for the unused part of your journey.   To obtain the refund, please make a request by filling out the contact form : www.xl.com/en/contact.cfm

my suitcase/bag/luggage was damaged

If luggage travelling in the hold was damaged during transport, you can send us your claim using the online form : www.xl.com/en/contact.cfm . Please note that your declaration needs to made at the airport at the earliest opportunity or at the latest within seven days of the receipt of your damaged luggage

my luggage was lost

If the luggage you checked in is not returned to you when you arrive at your destination you must make a declaration at the airport. You can contact us using the online form : www.xl.com/en/contact.cfm . Your request must be made within 21 days of the arrival of your flight.

my suitcase/bag/luggage arrived late

If the luggage you checked in is delivered to you late, you must make a declaration at the airport. You can contact us using the online form : www.xl.com/en/contact.cfm . Your request must be made within 21 days of the arrival of your flight.

my cabin baggage was damaged

The property that you take with you on the plane remains under your responsibility. You can still contact us using the online form : www.xl.com/en/contact.cfm

my Bag was stolen on the plane

The property that you take with you on the plane remains under your responsibility. XL Airways France recommends that you report it to the police. You can also contact us using the online form : www.xl.com/en/contact.cfm

Why did I have to pay an extra €20 for my luggage ?

Your ticket is subject to a baggage allowance regarding the number of bags, the weight and dimensions. If these restrictions are exceeded, then an extra charge may be applied. Please check the price conditions : www.xl.com/en/article.cfm?idArticle=24

I would like to apply for a job with XL Airways

Please send your application from the online form : www.xl.com/en/contact.cfm

I was not informed of the delay

XL Airways France does its utmost to inform all the passengers in the event of a change to their flight. However, on occasion the airline may not have all the information. It is therefore essential that you ensure that you have provided all your contact details when you book your flight. Information concerning the status of flights is also available on our website.

What is my baby's baggage allowance ?

For mid-haul flights: no allowance.
For long-haul flights: if you are travelling as part of a package please check with your tour operator
For scheduled long haul flights only (tickets beginning with 473...), a hold baggage allowance of 10kg is granted to babies under two years of age, but no cabin baggage. From two years old, the baggage allowance is the same as for adults.

 Do I have to pay to carry a stroller ?

The carriage of the first stroller or similar item such as baby carrier or car seat can be carried in the hold free of charge. Any additional item for the comfort of your baby will be charged €50. WARNING: size and weight limits may apply. Please see the General Conditions of Carriage : www.xl.com/en/article.cfm?idArticle=28

How do I add one or more items of baggage to my booking? How much does it cost ?

If you have an electronic ticket with an XL Airways France ticket number starting with 473..., you can add up to five items of baggage until 48 hours before departure. Be aware that rates on our website are lower than those at checkin. Please see the General Conditions of Carriage for the applicable prices.
Go to your booking : www.xl.com/en/index.cfm

If you have not reserved this service at least 48 hours prior departure of your flight, any excess baggage costs will be charged at the price applicable at the airport. Please see the General Conditions of Carriage for the applicable prices : www.xl.com/en/article.cfm?idArticle=28.

If you do not hold an electronic ticket, you cannot add luggage in advance on our website. Present yourself for check-in with your excess luggage. See the General Conditions of Carriage to know the applicable prices : www.xl.com/en/article.cfm?idArticle=28.

What is the price for carrying my sports equipment (golf bag/bike/kitesurf board, etc.) ?


The price for carrying your sports equipment (golf bag/bike/kitesurf board, etc.) is available here:
http://www.xl.com/en/article.cfm?idArticle=28

Can I take my guitar/trumpet/saxophone/double bass/violin in the cabin ?

You are allowed to carry one bag and one accessory in cabin. If travelling with an instrument, this will then replace your cabin baggage. In any case, it must fit in the overhead locker. Heavy instruments may be problematic and must therefore be dealt specifically each case. For this, please contact us through online form :  www.xl.com/en/contact.cfm

How do I check-in online ?

At this time, we do not offer online check-in.

From what time can I check-in at the airport ?

You can check-in up to three hours before departure of your long-haul flight and up to two hours before departure of your mid-haul flight.

Until what time can I check-in ?

You can check-in until one hour before departure of your long-haul flight and until 30 minutes before departure of your mid-haul flight (with the exception of flights to or from Israel where you must have checked-in one hour prior departure of the flight).

What does "check-in closing time" refer to ?

The check-in closing time is the time after which check-in is closed. This is set to one hour before long-haul flights and all flights to Israel and 30 minutes before mid-haul flights.
Beyond this limit, you will no longer be accepted to board even if you have a valid ticket.

HOW CAN I SELECT MY SEAT ?

If you have an electronic ticket with an XL Airways France ticket number starting with 473..., you can select the seat of your choice until 96 hours before departure.
There is a charge for this service except for passengers travelling in Galaxie class or holding and eco flex ticket (booking class Y, S, K).
Go to our website www.xl.com/us, and on the home page click on "My booking", and then in "your additional services" section.
The price varies depending on the type of seat you chose.
If you do not have an electronic ticket with a number starting 473..., please contact your tour operator or contact us using the online form : www.xl.com/en/contact.cfm.

Can I be seated in a seat by an emergency exit ?

Seats at emergency exits: passengers who fall into one of the excluded categories detailed below may not be assigned such seats:
-   Passengers with temporarily or permanently limited mobility (including deaf, blind and partially-sighted people and passengers with physical or mental disabilities);
-Minors who have not reached their sixteenth birthday (including infants),
whether accompanied by an adult or not;
-   A corpulent passenger who may hinder access to the emergency exits;
-   Pregnant women;
-   A passenger traveling with an animal in the cabin;
-   A passenger who is afraid of flying;
-   A passenger who has been arrested and/or is being returned to his/her country of origin;
-   A passenger who is not proficient in French or English.
 

What classes of service are available on XL Airways flights ?

Only economy class is available on mid-haul flights.
Two classes are available on some long-haul flights: Galaxie class and economy class.

What service are available on XL Airways flights ?

Galaxie class (closed cabin at the front of the plane).
The following services are included in Galaxie class: comfortable leather seats, the day's newspapers and magazines, a welcoming glass of champagne, refined catering with a choice of hot dishes and deserts, fine wines, individual video with a range of recent films, comfort pack and hot towels.
You check-in at a counter reserved for Galaxie passengers and your luggage is offloaded and delivered first.

When Galaxie class is not available, and if flying on Airbus A330-200, you may enjoy Comfort seats that are located at the front of the plane in a closed area initially reserved for Galaxie (business) class.
The services is then similar to  economy class and cannot be compared to what is offered in Galaxy class.

Economy class,
Flights to French Indies,  the Dominican Republic and New York :
On board, you will be given a hot meal and drinks (water, tea, coffee, hot chocolate) when the meal is served. You will also be able to buy other services (sandwiches, soups, pastries, etc.), alcoholic drinks (beer, wine, aperitifs, champagne, etc.), soft drinks (sodas, coca cola, fruit juices, etc.), at the prices published in the airline brochure: "A la carte / Menu" in the seat pocket in front of each seat.      

Is there a special meal available for my baby/child?


Baby meals are not served on board. Parents are advised to bring potty for the meal onto the flight. Water for bottles will be supplied by our cabin crew. Remember to bring baby formula.

We propose child meals with additional fees. Available on long-haul flights departing from Paris CDG and all other French airport.
You can make your request at the time of your reservation on our website www.xl.com/en or via our call center. If your ticket has already been issued, you can add services to your reservation directly online, from the My booking page, no later than 96 hours before the scheduled departure of your flight.
 

Is it that my child may travel alone ?

Children aged 5 to 11 may travel alone as Unaccompanied Minors (UM) except for flight including a transit.
A limited number of UMs are accepted on each flight.
You can purchase UM tickets only in certain booking classes from our call centre on 0892 692 123 (€0.34 incl. taxes/min). For US passengers please dial 877-496-9889 from 8am to 11pm Monday to Sunday or send an email to XLAirways_fr@apg-usa.us . Or from a travel agents but not on our website.

Over 12 years of age, a child is no longer considered as a UM and therefore is not given any special treatment. They will be treated as an adult passenger.

I am pregnant, can I travel on an XL Airways flight ?

Pregnant women may travel on XL Airways flights until the end of their 8th month of pregnancy.
From the 7th month of pregnancy, at check-in the passenger must produce a medical certificate from a doctor issued no more that eight (8) days before the journey specifying:
  • the absence of any pathology
  • the absence of any reason not to travel
  • the aptitude of the passenger for a long-haul flight, if applicable
  • the month of the pregnancy at the time of the journey


What formalities need to be respected in order to travel ?

All passengers must be in possession of valid travel documents for their final destination and any stop overs in transit (in some cases), including the visas and any special permits that may be required by applicable law in the States of departure, destination or transit. Depending on your nationality, XL Airways France recommends that you contact your travel agent or Tour Operator or the embassies or consulates for the countries prior departure.
XL Airways France reminds you that passengers are responsible for ensuring that they get all necessary documentation before travelling. For this we suggest that you check following websites:

Advice to travellers:
http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs_909/index.html

Action Visas:
http://www.action-visas.com

How can I book a baby basket ?

There are a limited number of baby baskets available on our long-haul planes only (A330)—between 4 and 6 depending on the type of aircraft—and they can only hold babies up to 9 months old.
We recommend that you make your request to your travel agent/tour operator or by using the specific request form of our website at least 7 days prior departure. INDIQUER LE LIEN
Please be advised that only the first reservations shall be honoured, subject to availability.

Which animals are accepted on XL Airways flights ?

Only dogs and cats are accepted on our aircraft. For further information please see out General Conditions of Carriage : www.xl.com/en/article.cfm?idArticle=28

HOw do I make a reservation for my pet ?

Because our aircraft are subject to quotas concerning the number of animals they can carry, you must let us know that you intend to travel with your pet, either at the time of your reservation or by calling our call centre on 0892 692 123 (€0.34/min). You cannot make this kind of reservation on our website.

You are responsible for obtaining any travel documentation required for the animal including in particular an up to date record of vaccines, animal passport, health certificate or any other document required for arriving/exiting the destination country.

XL Airways France reserves the right to refuse to carry an animal if it considers that the safety of the animal, or that of persons or property, is not guaranteed.                                                                              
For more informations please visit :  www.xl.com/en/article.cfm?idArticle=108

Will my animal travel in the cabin or the hold ?

Only odourless, small cats or dogs, weighing less than 7kg are accepted in the cabin, in a closed bag that is authorised for air transport. The bag must be purchased before travelling.
Animals over 7kg will travel in the hold.

How much does it cost for my animal to fly ?

The costs for transporting animals is available on the following link:
http://www.xl.com/en/article.cfm?idArticle=28

Can I get a cage at the airport ?

We provide neither cages nor bags for sale or hire.
See the General Conditions of Carriage for the applicable restrictions : www.xl.com/en/article.cfm?idArticle=28

What rules apply to transporting my animal ?

In order to find out about the conditions for transporting your animal, please read the General Conditions of Carriage : www.xl.com/en/article.cfm?idArticle=28

I am handicapped or disabled, can I travel with my assistance animal in the cabin?

Please contact us using the online form :  www.xl.com/en/contact.cfm .

My travel agent did not send me my confirmation (or my tickets)

If you bought your ticket through a travel agent, a third party website or a Tour Operator, you should contact them directly to get your confirmation.

I bought my tickets through a travel agent but there is an error in my name.

Only the travel agent or Tour Operator can apply for a name mispelling correction. Please contact them directly.

I would like a refund but my ticket is non-refundable

If you have not used your ticket you can get a refund of some taxes (in particular airport taxes). In order to get this refund you should contact your travel agent or Tour Operator directly.

Who is the mediator to contact ?

The Syndicat des Compagnies Aérienne Autonomes [French Independent Airlines Union], to which XL Airways France belongs, has signed the Charte de la Médiation Tourisme et Voyage [French Tourism and Travel Mediation Charter]. For further information consult the website: www.mtv.travel.

Can I choose an à la carte menu ?

See the question: CAN I ORDER A GOURMET MEAL ?

Are drinks included in the gourmet menu ?

When you order your gourmet meal you can choose a drink to your taste, alcoholic or otherwise, from a list of over twenty items.