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Special assistance


Children and infants

Infants under two years of age at the moment of travel must be accompanied by an able-bodied adult, at least 18 years old, except in the case of their mother or father who may be younger. One infant only per accompanying adult.

In the context of XL Airways France scheduled flights*, the infant pays 10% of the applicable fee (excl.-VAT), no seat will be provided but a baggage allowance of 10 kg is provided.

Please note that 6 cots are available for infants up to a maximum 9 months age on our long-haul flights only (A330). We advise you to submit your request (subject to availability on the day of your departure) to your travel agency or directly to the following e-mail address: prepavoyage@xlairways.fr at least 7 days before your departure.

Children aged 2 to 4 years must be accompanied by their parents (mother or father) or put in the care of an adult. The latter must be at least 18 years old.

Non-accompanied children aged 5 to under 12 years are classified as UM (Unaccompanied Minors) and are accepted on XL Airways France flights. UM passengers must be declared to the XL AIRWAYS France Customer Services Department in writing before the flight. The number of UM passengers admitted on board is limited: please enquire in advance.

Meals for infants are not served on board. Parents are advised to bring their own jars of baby food as required for the flight. Water for baby bottles will be provided by our cabin staff. Remember to bring your own milk powder.

Carriage of baby push-chairs is free of charge. These are labelled at check-in and are collected from passengers during boarding. Other types of perambulators must be checked in and will be counted as part of your baggage allowance.

To obtain the best service, we suggest that you report to check-in for your flight 3 hours before departure.

*Scheduled flight: Passengers in possession of an electronic ticket with an XL Airways France ticket number.

 

Expectant mothers

Expectant mothers are accepted on XL Airways France flights up to the end of their 8th month of pregnancy and must hold a medical certificate of good health without any travel restrictions issued by a doctor no more than 15 days before the date of travel, irrespective of the date of start of pregnancy.

The certificate must specify the month of pregnancy at the time of the flight and certify the absence of any pathological condition.
Only professional doctors can provide an opinion on the passenger’s state of health. A medical certificate issued by a general practitioner is acceptable.

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Passengers with Reduced Mobility (PRM)
 

Air Carrier Access Act - Part 382 may be obtained from the Department of Transportation by any of the following means:

(1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

(2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),

(3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

(4) On the Aviation Consumer Protection Division's Web site (http://www.dot.gov/airconsumer).

 

Special meals

Only vegetarian meals are available on our flights. Kasher, Hallal or medical meals are not catered for. We advise passengers suffering from allergies to bring their own meal, and to notify the airline.

Email: prepavoyage@xlairways.fr

 

Seat allocation

Seats allocation is only possible at checkin.

All requests for special needs must be made by email or through the travel agency or Tour Operator through which your journey was booked:
Email: prepavoyage@xlairways.fr

 

Reminder:
The general air transport conditions are applicable to your flight; please refer to that document which is an integral part of your air transport contract: