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CABIN BAGGAGE
Although a number of UK airports have lifted the "single cabin bag" limitation, please note that there is no change to XL Airways cabin baggage policy, which is as follows:Only one piece of hand baggage per passenger will be permitted in the cabin.
Hand baggage must not exceed 45cm long x 56cm high x 25cm deep (approx 22ins x 17.7ins x 9.9ins) in dimension or 5kg in weight.
It must be able to fit under the seat or in the overhead locker.
In addition to the above, each passenger is allowed to take one normal sized carrier bag, containing duty free goods.
HOLD BAGGAGE
Most destinations offer an allowance of 15kgs per person (not including infants). Whilst you can join your allowance together for the entire party, your per person allowance must not exceed 15kgs and you must make sure that no individual bag weighs over 32kgs for health and safety reasons. If it does you will be asked to repack at the Airport.
If you are travelling in the economy class to any of the Caribbean islands the luggage allowance is 20 kilos and in the XLONE business class the luggage allowance is 40 kilos
Excess Baggage will be charged at £5.00 per kg Short Haul and £8.00 per kg Long Haul and will be subject to load on the day of travel, this will be payable in local currency at a resort airport.
Although Infants do not receive an allowance we are happy to carry one of the following free of charge: - Pushchair, Pram, Buggy, Travel Cot or Car Seat, we will also carry a small amount of nappies for carriage in the aircraft cabin.
RESTRICTED ARTICLES
Very strict legislation exists on the carriage of flammable or poisonous substances. Items such as paint, varnish, lighter fuel, gas refills for hair stylers, fireworks or party poppers cannot be carried. Pistols cannot be carried and the regulations concerning the carriage of sporting guns or the rules on restricted items can be obtained from our Special Requirements department.
The following items are not permitted for carriage in the aircraft cabin with you, toy or replica guns, Catapults, Household cutlery, Knives with blades of any length, Paper knifes, Razor blades, Tradesmen's tool, Darts, Scissors, Knitting needles, Sporting Bats (i.e:Cricket), Billiard and snooker or pool cues. All of these items must be carried in your hold baggage.
CARRIAGE OF SPECIAL AND SPORTING ITEMS
Parties taking large numbers of sporting items should contact our Special Requirements department prior to departure. It is also strongly recommended that you take out a separate insurance for special items or sporting equipment.
Golf clubs- are chargeable at £20.00 per set, short haul and £30.00 per set long haul, based on a return journey. To book in advance please see the travel extra's page http://www.xl.com/preflight alternatively this can be paid at the check-in desk on the day of your departurePlease see the 'Travel Extra's" page for further details.
Skis/Snowboards/Poles/Boots- Possible charge levied by the tour operator, please return to them for full details.
Bicycles-Can be carried but will incur a fee of £35 per bicycle short-haul and £45 long-haul. These must be pre-arranged via the Pre-flight (on 08701677747 or by using our contact us page http://www.xl.com/Feedback/fb_Feedback.asp) department between 3 months and 5 working days prior to departure. Bicycles should be packed with the tyres deflated, handlebars fixed sideways, pedals removed, and packed adequately to protect from damage.
Windsurfers/Surfboards- Please see our 'Travel Extra's page for full details on pricing and to book these on for your flights
Windsurfs short-haul £45
Surfboards short-haul £30
Kite-surfs short-haul £45
NB Carriage of equipment is always subject to space and availability on the day of departure. HANGLIDERS ARE NOT ACCEPTED FOR CARRIAGE, Non-motorised Parasails or Paragliders which have no rigid parts will be accepted.
Diving equipment-Passengers taking diving equipment on all XL Airways flights are allowed 10 kilos excess baggage free of charge in addition to their normal 15 kilos luggage allowance, providing a valid diving licence/certificate is shown at the check-in desk. Please be advised that all excess baggage is subject to space and availability on the day of departure. If tanks are carried please ensure that these are emptied and the cylinder valve is loose. Large groups of divers must inform the Pre-flight department at least one week prior to departure.
Flying after diving-All passengers must leave a minimum surface interval of at least 12 hours prior to flying after diving. This recommendation is based after a single non-stop dive. If passengers plan to make daily, multiple dives for several days or make a dive requiring an emergency decompression stop, special precaution must be taken. Its recommended that passengers extend their surface interval beyond 24 hours prior to flying after diving.
Wedding dresses-Wedding dresses should be suitably packed for carriage in the aircraft hold. No charge is levied for the carriage of the wedding dress if prior notice is given to the Special Requirements department. We would strongly recommend that passengers take out a separate insurance for these items.
Wedding cakes are not carried
LOST OR DAMAGED BAGGAGE
The vast majority of our baggage is carried safely and efficiently but on the rare occasion some baggage is damaged or mishandled. Passengers should report any irregularities at the airport of arrival before leaving the baggage hall. If damage is not noticed at the time xl airways will not accept liability and passengers should refer any claims to their insurers. If you have a report and you need to make a claim please write to our customer relations department at the following address:
XL Airways,
Baggage Claims Department,
Explorer House,
Fleming Way,
Crawley,
West Sussex,
RH10 9EA.
Please include the following documentation or it may prejudice your claim:
1. PIR (property irregularity Report).
2. Tickets and baggage tags.
3. Any evidence of values.
4. Estimate of repair or confirmation of damage beyond repair.
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